Field Service
The field service team: the power to drive customer service forward
What is the value of a customer relationship? Is it worth it to over-deliver on SLAs just to keep a...
Top Ten Tech Trends for the Field Service Industry in 2015 – Part One Cloud, Wearable & NFC
The field service industries are often leading the way in terms of technology being used within enterprise. For example the...
Motion F5m tablet shipping again after sharing the stage with Xplore for the first time
Companies keen to deploy the Motion F5m tablet, who have been thwarted by lack of availability got some good news...
Cognito appoints Laurent Othacéhé as CEO
Cognito, the field service management solutions company, has appointed Laurent Othacéhé as CEO, as part of a wider organisational restructure...
Eight of ten truck standstills can be avoided with preventive maintenance
The number of unplanned truck standstills can be cut by 80 per cent. This is revealed in a study conducted...
Eight tips for improving field service productivity: Part Four
Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important...
Inventory management in field service is hard to get right
Paul Adams of Solarvista looks at one of the most important, yet often mis-managed areas of field service, inventory management......
A tale of two markets? Field service and the rugged tablet
Xplore Technologies’ Sandy McCaskie asks whether the rising “consumer made rugged” approach can work for field service companies? In an...
Still time to register for the next Service Community event
The next event put together by non-profit knowledge sharing organisation The Service Community is to be held on the 16th...
Security specialist upholds outstanding customer service with Fleetmatics
Security integration specialist Scottish Communications Group (SCG) has cut thousands of pounds from its annual fuel bill following the introduction...
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