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When a customer reaches out about a delayed shipment, legacy CRM systems often show each team only a fragment of...

Service transformation doesn’t start with tools. It starts with how people think.

At first, Jason Smith wasn’t looking to become an evangelist for 3D printing. He was just trying to fix a...

From crude signals to smart systems, Johann Diaz shares how predictive maintenance is transforming aftermarket service—from emergency response to strategic...

The field service and manufacturing sectors have long been built on reliability, craftsmanship, and deep technical knowledge. Yet, they now...

B2B manufacturers are leaving static price-books behind, turning to adaptive pricing strategies to win in volatile markets. But tech alone...

How sustainable spare parts planning boosts efficiency, cuts emissions, and supports ESG goals.

Can sustainability and efficiency coexist in spare parts? Explore how smart planning can reduce waste and boost resilience in manufacturing...

Why real-time margin management is key to profitability in volatile manufacturing markets—and how to operationalise it.

Manufacturers are shifting from product sales to subscriptions focused on outcomes, trust, and long-term customer value.