Tag: White Paper

What is Driving the Move to Servitization Given the challenges in both implementing and selling servitization based strategies (both internally ...

Selling the Concept of Servitization Perhaps the biggest hurdle companies face when it comes to innovation is convincing others, especially ...

Why Workforce Measurement (Really) Matters Now You can’t manage what you don’t measure. It is an oft-repeated phrase amongst management ...

White Paper: The Service Leader's Guide to Workforce KPIs (2020) The service landscape is facing a dramatic transformation that ranges ...

Reframing the Service/Product Conversation The dichotomy between sales and service is changing beyond recognition. However, we must remember that in ...

The Multiple Challenges of Servitization It is of course a massive understatement to say that servitization is a challenging strategy ...

Why Artificial Intelligence in Field Service is Dependent on People So far in this series of excerpts from a white ...

Why Knowledge Transfer is Failing in Field Service In our previous article in this series of excerpts from a recent ...

Solving the Field Service Skill Gap with AI Field service teams are in flux. The existing drain to the workforce ...

White Paper: Solving the Field Service Skill Gap with Artificial Intelligence (2020) Field service teams are in flux. The existing ...