Tag: Think Tank

As the way service is delivered continues to evolve, particularly with remote connectivity and predictive maintenance becoming increasingly more commonplace, ...

The drivers for change beyond the pandemic The world changed in 2020 beyond all recognition. The pandemic brought with it ...

Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the ...

Prioritizing digital transformation projects The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant ...

One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service approach. However, ...

Given the challenges in both implementing and selling servitization based strategies (both internally and externally), why is there such durable ...

The pandemic saw the rapid rise of remote service delivery on a widespread level as field service companies embraced the ...

Often when we talk about data, the conversation can become centred around the value of establishing a ‘360-degree view’ of the ...

While the race to full connectivity and occupying our place within Industry4.0 is on the top of almost all companies operating ...

The two generations that now co-exist within the field service workforce, the ageing 'boomer generation and the millennial generation that ...