Tag: Think Tank Sessions

Providing Value for Customers Creating customer value increases customer satisfaction and the customer experience. In order to achieve this its ...

How Can Technology Be Used as an Enabler Many after-sales service businesses still manage their service parts supply chain efforts ...

Ecosystem to Deliver Services In todays connected word, people expect to engage and be engaged by organisations in new ways, ...

Does Servitization Vary from Country to Country Depending on Cultural Differences Service and servitization varies from country to country. Is ...

Defining Servitization Before looking at the question of, is servitization dependent on being OEM owned we discussed what does servitization ...

Kris Oldland, Marc Tatarsky and Steve Mason reflect on the key themes from a series of Field Service News Think ...

Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success Living in an era of risk and instability, it ...

Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those that arise, customer success ...

Think Tank Sessions: Alignment with the Client to Acheive Customer Success The most crucial aspect of establishing an effective route ...