The Impact of COVID-19 on Servitization

Think Tank Sessions: Executive Briefing – Assessing the Impact of Covid-19 on the Field Service Sector (2020)

Feature

The Impact of COVID-19 on Servitization

January 19, 2022

A world changed forever? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by ...

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Feature

Challenges and Issues in Service Marketing

January 19, 2022

Is marketing service excellence an endless battle? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News ...

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Feature

The Disconnect between Marketing Leadership and Service Leadership

January 19, 2022

Do service leaders and marketing leaders speak the same language? Kris Oldland, Editor-in-Chief, Field Service News is joined on the ...

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The Difference Between Effectiveness and Utilisation

Feature

What Should Service Directors Focus on to Achieve Successful Service Marketing?

January 19, 2022

Is your service marketing on target? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital ...

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Video Report: Bridging the Gap – The Customer and the Mobile Workforce (2018)

Feature

How Big is the Difference between Upselling Service to Existing Clients and Selling Service to New Clients?

January 19, 2022

Do we need a different skill set for upselling? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field ...

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Feature

What Are the Sectors the Field Service Industry Should Learn From When It Comes to Service Marketing?

January 19, 2022

What can we learn from those outside of our usual sphere of influence? Kris Oldland, Editor-in-Chief, Field Service News is ...

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Feature

Deconstructing the Service Delivery Value Chain and Research What Your Customer Wants

January 18, 2022

Are you prepared to take things apart to meet customer needs? Kris Oldland, Editor-in-Chief, Field Service News is joined on ...

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White Paper: Beyond Remote Service: Is now the time to redefine service delivery? (2021)

Digital Transformation

Is Remote Service Here to Stay?

January 18, 2022

We've come a long way in a short time. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field ...

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Feature

Why field service companies are increasingly turning to servitization

January 18, 2022

Discovering servitization in the new normal FSN Research recently undertook a detailed study in partnership with HSO to understand precisely ...

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Feature

The Difference between Customer Satisfaction, Customer Experience and Customer Success

January 18, 2022

Is customer success the natural evolution of customer satisfaction? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field ...

Tag: Servitization