Tag: Service Operations

Laurent Othacéhé, CEO of Cognito iQ explores the importance of going beyond meeting customer expectations and ensuring you are delighting ...

Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer ...

With the recent launch of the world’s first fully connected IoT solution for field service, ServiceMax has really opened the doors ...

Reducing fuel costs and improving road safety in service organisations  means convincing engineers they are drivers as well as engineers,  ...

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important ...

Business motivations for running a green fleet can be many. Environmental ethics are laudable but the business case is clear ...

At the recent AfterMarket conference in Amsterdam Field Service News Editor, Kris Oldland hosted a panel debate with three speakers key to ...

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important ...

Whilst it is often the selling point of specialist field service technology, improving productivity can also be achieved through good management. So ...

Executive Briefing: Is Remote First the Default of the New Normal? Add to Your Personal Library (0) Click Category to ...