Tag: Research

We Need to Give Far More Consideration to How We Incorporate Remote Services into Service Revenue Models

As we continue our series analysing an exclusive Field Service News Research project run in partnership with Salesforce we now ...

Innovation through co-creation FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics ...

Despite lingering anxieties about the pandemic and a variety of economic and commercial issues, the majority of SMEs believe it ...

State of the Field Service Sector During the Field Service Expo, which took place in Birmingham on 27th and 28th ...

How different is the future? Within this series of features, we have already seen several key trends emerge from the data ...

Our digital transformation journey has been accelerated. While industry-wide digital transformation was undoubtedly a journey we were already on as a ...

Is your technology letting your customers down? In the previous feature in this series, we have seen widespread adoption of ...

Is your technology letting your customers down? In the previous features in this series, we have seen how the study ...

Do you trust your customer feedback data? In the previous feature in this series, we looked at the tools used ...