Tag: New Normal

What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, ...

Service Benchmarks Across 5 KPIs Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service ...

Measure What Matters Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which ...

Benchmark Report: 2022 Service Intelligence Report Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field ...

How different is the future? Within this series of features, we have already seen several key trends emerge from the data ...

Our digital transformation journey has been accelerated. While industry-wide digital transformation was undoubtedly a journey we were already on as a ...

Is your technology letting your customers down? In the previous feature in this series, we have seen widespread adoption of ...

Is your technology letting your customers down? In the previous features in this series, we have seen how the study ...

Do you trust your customer feedback data? In the previous feature in this series, we looked at the tools used ...

Do you trust your customer feedback data? In the opening series of questions within this study, we identified the prevalence and ...