AI-Powered CRM: The Journey Customers Actually Want
October 8, 2025
We discuss what an appointment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks ...
Read moreDetailsBen Baum, Durabook discusses the differences in the lifecycle of the consumer and rugged devices designed to meet the rigours ...
Read moreDetailsWe discuss what an equipment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks ...
Read moreDetailsMichael Israel, Head of Field Service Evangelism at Zuper, discusses how to make sure that your technicians have the right ...
Read moreDetailsBen Baum, Durabook explains how the value of working with a specialist rugged manufacturer goes far beyond simply having reliable ...
Read moreDetailsKris Oldland, Founder Field Service News Explains Why He Believes Servitization Is Not a Journey But is Actually A Spectrum ...
Read moreDetailsWhite Paper: Four Field Service Scenarios Add to Your Personal Library (0) Click Category to Bookmark Public Category Private Category ...
Read moreDetailsIn this excerpt, Ben Baum, Durabook, discusses how different engineers and technicians, even within the same workforce, still often require ...
Read moreDetailsBT enters phase two of its Green Tech Innovation Platform programme to uncover new tech that could help manufacturers become ...
Read moreDetailsHaving explored Gartner's four service scenarios we now look at how these can align in a customer-centric service model
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