Tag: Digitalisation

Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product ...

We reflect on how there are both internal and external factors that are impacting the way that field service organisations ...

We turn our attention away from the internal challenges of data ownership and validity towards understanding how our customers expect ...

We focus on the importance of establishing a clear use case for the application of data within the service operation.

Jim Darragh, CEO, Totalmobile outlines how field service companies must leverage technology to be able to utilise their existing workforce ...

Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream ...

Jim Darragh, CEO, TotalMobile discusses the importance of vertical knowledge within a servitized or customer success focused field service strategy

Paolo Bergamo, CEO, OverIT discusses if field service management systems have fully moved to the Cloud or if there is ...

Kris Oldland asks how quickly innovation like we have seen OverIT weave into their FSM solution such as AR, GIS ...

Kris Oldland, Marc Tatarsky and Steve Mason discuss why customer success should be viewed as part of a spectrum of ...