Tag: Digitalisation

Can asset data help us become more sustainable? Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief ...

We tackle a contentious issue unearthed in the FSN Research project that we were discussing: Why aren't all organisations using ...

We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there ...

We discuss whether it is possible to define what effective use of data means

We explore whether it is a lack of trust in data that is holding us back from truly being able ...

We hear from Rob Ballantyne as he reflects on how the in-person customer touch point that the on-site field service ...

When the conversation within field service turns to the value of asset data, invariably, we talk about digital transformation projects. ...

Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical ...

Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those ...

Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist ...