Tag: DIGITAL TRANSFORMATION

Service Intelligence is the future of field service and it’s the best way organizations can make laser-focused business decisions.

Kris Oldland and Rajat Kakar discuss how it is the effortlessness of the user that defines true technological leaps forward.

Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist ...

White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the forefront ...

Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have

Martin McClean reflects on how customers have reacted to Konica Minolta's shift to a remote-first-as-a-default policy

Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes, ...

With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial ...

In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look ...

In the last in a series of essays for service leaders we ask how we find meaning in an ever-growing ...