Tag: DIGITAL TRANSFORMATION

Great Insight From ServiceNow's Kevin Herring On How We Need To Work On Evolving Customer Mindsets As We Move Into ...

Kris Oldland, Editor-in-Chief, Field Service News, talks to Rob Ballantyne & Dan Oldridge, Salesforce about connected field service & customer ...

Rob Gilbert, Totalmobile Outlines Two Important Keys For Unlocking Service Excellence In Field Service Operations In This Presentation Now Available ...

Hannah Bailey, Intoware Outlines How Embracing Digitalisation Can Bring Huge Benefits for Field Service Organisations With a Series of Excellent ...

Tim Burge, Director, Aquant Discusses How Artificial Intelligence Is Revolutionising Field Service, Highlighting Where AI Provides Value In Service Operations

Naturgy, through its international subsidiary Global Power Generation, has selected OverIT as its enterprise remote assistant software provider to support ...

IFS reveals the biggest brand win in history, as they are announced as the official Field Service vendors for Father ...

Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical ...

Having explored Gartner's four service scenarios we now look at how these can align in a customer-centric service model

Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those ...