Tag: AIRelink

Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical ...

Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those ...

Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist ...

Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have

Martin McClean reflects on how customers have reacted to Konica Minolta's shift to a remote-first-as-a-default policy

Martin McClean explains how being involved in development projects has been pivotal in maintaining his passion for his role

Martin McClean explains how through a series of dedicated initiatives Konica Minolta is fostering a culture of intrapreneurship within the ...

The partnership extends Konica Minolta’s use of its acclaimed remote visual support tool AIRe Link on smartphones and tablets for ...

The secret to making super-efficient remote support teams is having the right hierarchy paired with the right process and tools. ...

Learn about the benefits AR-Based remote visual support provides and why manufacturing companies will not survive without it.