Service Strategy
Understanding external and internal processes that can be refined to improve your service to cash cycle and boost your service P&L
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than...
Why we need to take the time to understand the challenges of all customer stakeholders
Kris Oldland, Marc Tatarsky and Steve Mason discuss the importance of establishing a strong understanding of the multiple stakeholders within...
Can we consider the era we are now in a true technological golden age?
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who've always...
Why the shift to remote services as default must be a strategic business discussion
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than...
The impact to the business of a slow service to cash cycle (and why service managers should care?)
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than...
Why alignment with the client is the most critical aspect of the customer success approach
In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment...
Field Service is an industry that has always had essential workers, long before the pandemic
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who've always...
How adopting an Outside-In perspective can foster a genuine strategy for customer success
Kris Oldland, Marc Tatarsky and Steve Mason discus how Peter Drucker's famous Outside-In approach is an excellent tool for customer...
In an era of economic uncertainty the service P&L has never been more critical
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than...
How should we approach educating the customer to help drive their success?
Kris Oldland, Marc Tatarsky and Steve Mason discuss how we should approach the sometimes sensitive issue of needing to educate...
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Turning knowledge into action for the manufacturing industry.