Service Strategy
The importance of understanding the nuanced challenges of industry verticals
Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product...
Can we empower our field engineers to be effective revenue generators?
Should we expect our engineers and technicians to sell? A number of experts eleborate on some key issues.
Consultative Selling Requires Us to Be Able to Positively Challenge Our Customers
Dan Snowden and Max Dinser of HSO discuss how do we prioritise the next digital transformation projects in field service...
BigChange celebrates 200 new customers in its most successful trading period ever
Tech company signs £14m worth of new contracts across multiple sectors, including specialist cleaning, telecommunications, building services, property maintenance, plumbing...
The parallels of customer success within the software sector and servitization within manufacturing
Jim Darragh, CEO, TotalMobile discusses the importance of vertical knowledge within a servitized or customer success focused field service strategy
What are the key criteria for a remote service engineer?
With remote service becoming an increasingly important part of the field service sector we look at what makes a great...
The fundamental principles that must be applied to driving remote service adoption
We discuss the core principles of how Konica Minolta built an effective remote service as a default strategy as they...
Manage, Mobilise and Monitor – three key principles to digitalise your entire service lifecycle to boost the P&L
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than...
What causes long service to cash cycles?
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than...
The spectrum of advanced service from customer success to outcome based services
Kris Oldland, Marc Tatarsky and Steve Mason discuss why customer success should be viewed as part of a spectrum of...
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Turning knowledge into action for the manufacturing industry.