Service Strategy
The role that development and trust can play in workforce retention
Martin McClean explains how being involved in development projects has been pivotal in maintaining his passion for his role
Field Service Symposium: Attendee Notes – Executive Summary
Christian Kundert, Services Growth Manager, Caterpillar shares his notes from the 2022 Field Service Symposium, organized by Field Service News,...
Is servitization still relevant? What kind of relationship do my customers now expect from me?Â
In the third in a series of essays for service leaders we focus on whether there is still a role...
What skill set will a successful service engineer or technician need to have in this post-pandemic world?Â
In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow's field service...
Understanding the impact of unconscious bias towards a brand
Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may...
What does the introduction of remote service mean in terms of our approach to service delivery?Â
In the first in a series of essays for service leaders we ask what remote service means in the new...
Make the decision easy for your CFO and you will get the investment you need
Make the decision easy for your CFO and you will get the investment you need The #FSN20 is Field Service...
We need to understand the challenges of multiple stakeholders within a customer organisation
Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders...
The importance of understanding the nuanced challenges of industry verticals
Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product...
Can we empower our field engineers to be effective revenue generators?
Should we expect our engineers and technicians to sell? A number of experts eleborate on some key issues.
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