Service Leadership

https://youtu.be/Pcz9VGFOuRk The role of technology partners in change management At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen,...

https://youtu.be/EkIwEKFBmk0 Are we actually defining the profile of our service engineers? As we continue to face an aging workforce crisis...

https://youtu.be/y4P-JGXjh8I Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries At the December 2023 Copperrberg Service Academy, Ron...

https://youtu.be/LuC2CJ9GcBc The disconnect that is damaging digital transformation in field service At the 2023 Copperberg Power of 50 Aftermarket meeting...

https://youtu.be/snU_FLiFtwo Whose responsibility is it to ease veterans into a workforce? As we continue to face an aging workforce crisis...

https://youtu.be/yKDvuwoesrg Seven Deadly Sins of Field Service Management: #3 Not establishing accountability At the December 2023 Copperrberg Service Academy, Ron...

https://youtu.be/nit2k0x_wsg The shift in mindset of veterans entering the enterprise As we continue to face an aging workforce crisis within...

https://youtu.be/a8wySPLxNFc Seven Deadly Sins of Field Service Management: #2 Head Down Perspective At the December 2023 Copperrberg Service Academy, Ron...

https://youtu.be/wj8KHfPaxfo How can we identify future leaders? As we continue to face an aging workforce crisis within the global field...

https://youtu.be/YypyQviQfeo How the workforce shortage in field service is driving the need for digital transformation At the 2023 Copperberg Power...