AI-Powered CRM: The Journey Customers Actually Want
October 8, 2025
Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of...
Managing your workforce involves many moving pieces. In this article we look with the team at Aquant at how field...
Prof Dr Shaun West and Kris Oldland discuss entrepreneurialism and reflect on the possiblity to train people on how to...
The first Volta Zero vehicle has been completed at the company’s contract manufacturing facility in Steyr, Austria.
Prof Dr Shaun West and Kris Oldland reflect on how service businesses have been resilient during tough times over the...
Prof Dr Shaun West, University of Lucerne, joined us on the Field Service News Digital Symposium and provided his perspective...
Learn how, with a little help from technology, service leaders can increase workforce engagement and prevent "quiet-quitting" in their teams.
Shaun West discusses with Kris Oldland the vital role of co-creation in achieving successful servitization and, how without some level...
Sarah Brettle, Ford, discusses how the automotive industry must meet service demands today while planning for tomorrow as it moves...
What does Workforce Management (WFM) mean exactly and why it is important to have an efficient workforce management process in...