Service Operations

https://youtu.be/snU_FLiFtwo Whose responsibility is it to ease veterans into a workforce? As we continue to face an aging workforce crisis...

https://youtu.be/yKDvuwoesrg Seven Deadly Sins of Field Service Management: #3 Not establishing accountability At the December 2023 Copperrberg Service Academy, Ron...

https://youtu.be/nit2k0x_wsg The shift in mindset of veterans entering the enterprise As we continue to face an aging workforce crisis within...

https://youtu.be/a8wySPLxNFc Seven Deadly Sins of Field Service Management: #2 Head Down Perspective At the December 2023 Copperrberg Service Academy, Ron...

https://youtu.be/wj8KHfPaxfo How can we identify future leaders? As we continue to face an aging workforce crisis within the global field...

https://youtu.be/YypyQviQfeo How the workforce shortage in field service is driving the need for digital transformation At the 2023 Copperberg Power...

https://youtu.be/2w3CSEW1BqI What are the leadership skills of veterans? As we continue to face an aging workforce crisis within the global...

https://youtu.be/bxEsub0vB4g Is it the business's role to assign mentors? When we consider that, as an industry, we are facing a...

https://youtu.be/ApqCjdpLdTA The business case for fixing gender equality When we consider that, as an industry, we are facing a global...

https://youtu.be/haV7480qzow Seven Deadly Sins of Field Service Management: #1 Not developing a growth mindset At the December 2023 Copperrberg Service...