Service Operations

https://youtu.be/g-gTAakhIvk Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within...

https://youtu.be/KJlWgLR5qtE Do we need to do more to attract veterans into field service? As we continue to face an aging...

https://youtu.be/XVkEe5MBXeg Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication At the December 2023 Copperrberg Service Academy, Ron...

https://www.youtube.com/watch?v=21mqle6b9TE The importance of connecting with our field service techs When we consider that, as an industry, we are facing...

https://youtu.be/9XoPMT-ng9U Why are so many companies still waiting to take their first steps into digital transformation? At the 2023 Copperberg...

https://youtu.be/o4cRK9-7n7c Seven Deadly Sins of Field Service Management: #5 Not being data-driven At the December 2023 Copperrberg Service Academy, Ron...

https://youtu.be/Pcz9VGFOuRk The role of technology partners in change management At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen,...

https://youtu.be/EkIwEKFBmk0 Are we actually defining the profile of our service engineers? As we continue to face an aging workforce crisis...

https://youtu.be/y4P-JGXjh8I Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries At the December 2023 Copperrberg Service Academy, Ron...

https://youtu.be/LuC2CJ9GcBc The disconnect that is damaging digital transformation in field service At the 2023 Copperberg Power of 50 Aftermarket meeting...