Service Operations
Features about how field service leaders manage their field service workforce.
What impact will the IoT have on field service operations?
With the recent launch of the world’s first fully connected IoT solution for field service, ServiceMax has really opened the doors...
SGN targets £1 million savings with improved driver behaviour
UK gas distribution company SGN expects to save about £1million by implementing a driver performance improvement programme across its 2,000-strong...
Engineers are van drivers too
Reducing fuel costs and improving road safety in service organisations means convincing engineers they are drivers as well as engineers, ...
Something is up in the UK!
September is a busy time for conferences, and if you are in the UK there's an opportunity to attend two...
Cognito appoints Laurent Othacéhé as CEO
Cognito, the field service management solutions company, has appointed Laurent Othacéhé as CEO, as part of a wider organisational restructure...
Eight tips for improving field service productivity: Part Four
Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important...
Inventory management in field service is hard to get right
Paul Adams of Solarvista looks at one of the most important, yet often mis-managed areas of field service, inventory management......
Green intentions? The end game of fleet sustainability examined
Business motivations for running a green fleet can be many. Environmental ethics are laudable but the business case is clear...
Top 10 implementation tasks for a mobile workforce management system
Alan McNamara of Ultan Technologies gives us a run down of some key considerations for implementing mobile workforce technology... 1:...
Eight tips for improving field service productivity: Part Three
Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important...
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