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The difference in the lifecycles of consumer and enterprise mobile computing devices
Ben Baum, Durabook discusses the differences in the lifecycle of the consumer and rugged devices designed to meet the rigours...
Understanding that different engineers may require different devices – even in the same organisation
In this excerpt from that full length interview the two discuss how different engineers and technicians, even within the same...
What skill set will a successful service engineer or technician need to have in this post-pandemic world?Â
In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow's field service...
Understanding the impact of unconscious bias towards a brand
Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may...
What does the introduction of remote service mean in terms of our approach to service delivery?Â
In the first in a series of essays for service leaders we ask what remote service means in the new...
The Resilience of Service Businesses During Economic Downturns
Prof Dr Shaun West and Kris Oldland reflect on how service businesses have been resilient during tough times over the...
Manufacturing Companies Will Not Survive without AR-Based Remote Visual Support. But Why?
Learn about the benefits AR-Based remote visual support provides and why manufacturing companies will not survive without it.
How well do our older engineers adapt to a new age of digital transformation in field service?
How well do our older engineers adapt to a new age of digital transformation in field service? The #FSN20 is...
Should We Look at Hardware and Software as an Integrated Solution When Investing in Field Service Technology?
Dan Snowden and Max Dinser of HSO discuss whether we should look at hardware and software as an integrated solution...
Drowning in future data lakes or standing on the shoulder of giants?
Drowning in future data lakes or standing on the shoulder of giants? The #FSN20 is Field Service News' annual celebration...
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