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Is there a growing appetite to deliver higher standards of customer service?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers...
Expert AMA: Poor change management will stifle digital transformation?
HSO's Kevin Brown Outlines The Importance Of Good Change Management Within Digital Transformation Success. Great Insight From A Genuine Subject...
How critical is it our industry embraces leading edge technology?
Jeremy Squire outlines why it is critical that our industry continues to embrace leading edge technology as we look towards...
What technology is empowering servitization?
In this final feature from a recent FSN Research paper, sponsored by HSO, we ask if servitization is dependent on...
The data in remote service offers powerful transparency
Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.
Do we need to know our customers better?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers...
Expert AMA: Where your digital transformation starts is key
HSO's Kevin Brown Explains Why Understanding Your Starting Point And Mapping Out Clear Iterative Progression Is Key To Ensuring Digital...
Data brings transparency which brings alignment across the value chain
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss the importance...
How FLS VISITOUR delivers multiple benefits for users
Jeremy Squire tells us how there are multiple benefits users of the technology see from increased efficiency, reduced costs and...
The new skill sets that are required by remote service technicians
Izzy Sanchez, Konica Minolta USA, discusses the new sets of skills that are now required by remote service technicians.
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