FSN Research

In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry...

In this phase of our research study, conducted in partnership with ServiceMax, we shifted our attention towards how field service...

In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry...

We know that our industry has changed significantly after the events of the last two years. However, have we just...

What are the key take-aways from this study into the use of asset data in field service? What are the...

It is no longer a question of why asset data should be shared across a business but instead it is...

The positive correlation between the wider distribution of asset data and improved service delivery In a changing world of operations...

All business units in an organisation need to pull together to deliver advanced services In a changing world of operations...

Why are so many field service companies still not joining the dots between asset data and spare parts logistics? In...

How often do service leaders work alongside their colleagues from other business units? In a changing world of operations and...