FSM Technology
Here you will find news and features about Field Service Management Technology
Understanding FLS VISITOUR – winner Technology Innovation of the Year
Jeremy Squire tells us more about the type of companies that are using FLS VISITOUR to improve their service operations.
The questions you should ask a rugged manufacturer when selecting devices for your field techs
Ben Baum, Durabook, puts himself in the seat on the other side and tells us the key questions he would...
Maximising our engineers’ time to create true brand ambassadors
We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they...
How do we factor in the total cost of new rugged device roll out including peripherals
Ben Baum, Durabook discusses the differences in the lifecycle of the consumer and rugged devices designed to meet the rigours...
The alignment of servitization and outcome-based services
In this feature from a recent FSN Research paper, published in partnership with HSO, we dicuss the alignment of servitization...
Webfleet and Chargylize launch EV.connect – a solution that helps fleets electrify
EV.connect allows Webfleet users to get detailed fleet electrification advice from Chargylize based on actual driving data
There is more to the value of working with a rugged manufacturer than the technology
Ben Baum, Durabook explains how the value of working with a specialist rugged manufacturer goes far beyond simply having reliable...
Understanding that different engineers may require different devices – even in the same organisation
In this excerpt, Ben Baum, Durabook, discusses how different engineers and technicians, even within the same workforce, still often require...
BT pushes ahead with new sustainable digital solutions through its Green Tech Innovation Platform
BT enters phase two of its Green Tech Innovation Platform programme to uncover new tech that could help manufacturers become...
“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged
Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of...
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