Service Strategy
Transactional vs Partnership-Based Relationships
Transactional vs Partnership-Based Relationships
Why the numbers of KPIs field service companies monitor is changing…
In the second part of this research analysis, we now look at our why and how the numbers that field...
Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
Just How Big is Big Data for Field Service Operations?
Too Big? Big Enough? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by...
Why Digitalisation Further Emphasises the Importance of Outside-In Thinking
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of...
The Close Relationship Between Servitization and Digitalisation
Digital, meet service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr....
Conflict and Resolution Around Data Ownership
Who owns what data when? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium...
Echoes Across Servitization and Digitalisation
Digitalization and Servitization must be truly aligned Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News...
Distilling the Learning of Servitization from Recent Academic Studies
Academia and industry must drive each other towards excellence Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field...
Digitalisation and Rethinking Field Service Delivery
Rethinking service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris...
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