Service Operations

Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer...

Nick Frank, Managing partner at Si2 Partners explores an important topic in the face of an ageing workforce crisis -...

With the recent launch of the world’s first fully connected IoT solution for field service, ServiceMax has really opened the doors...

UK gas distribution company SGN expects to save about £1million by implementing a driver performance improvement programme across its 2,000-strong...

Reducing fuel costs and improving road safety in service organisations  means convincing engineers they are drivers as well as engineers, ...

September is a busy time for conferences, and if you are in the UK there's an opportunity to attend two...

Cognito, the field service management solutions company, has appointed Laurent Othacéhé as CEO, as part of a wider organisational restructure...

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important...

Paul Adams of Solarvista looks at one of the most important, yet often mis-managed areas of field service, inventory management......

Business motivations for running a green fleet can be many. Environmental ethics are laudable but the business case is clear...