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Why Service Leaders Need To Think About Standard KPIs In New Ways
Why Service Leaders Need To Think About Standard KPIs In New Ways In a new series of excerpts from a...
The digital twin as an enabler for new service-base value propositions
Dr Shaun West of Luzern University of Applied Sciences and Arts takes a moment to share his latest work into...
2020 – The Year of The Lemon… And Opportunity?
2020 - The Year of the Lemon... and of Opportunity? As the old adage goes, when the world gives you...
Farewell to One of the Very Best
It is with great sadness that we must announce the passing of a very, very dear friend and industry giant...
Introducing the Aquant Workforce Performance Index
Introducing the Aquant Workforce Performance Index Having published a series of features based on excerpts from their latest white paper,...
The KPIs that Matter in 2020 (Part Two)
The KPIs that Matter in 2020 (Part Two) In this first article in a series of excerpts from a recent...
The Key Driver for 3D Systems Adoption of AI
Mark Hessinger of 3D Systems talks about why they have embraced Artificial Intelligence to improve their field service operations
The KPIs that Matter in 2020 (Part One)
The KPIs that Matter in 2020 (Part One) In this first article in a series of excerpts from a recent...
Why Workforce Measurement (Really) Matters Now
Why Workforce Measurement (Really) Matters Now You can’t manage what you don’t measure. It is an oft-repeated phrase amongst management...
Now is the Time for Strong, Decisive Leadership
Now is the Time for Strong, Decisive Leadership In the first of our series of features looking towards building a...
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