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Why Select a Platform Over a Best-of-Breed Technology Stack?
Field service data must flow across the wider business. In the first feature from a recent white paper we published...
Guide to Mobile IoT: Understanding LTE-M and NB-IOT Technologies
IoT is the future, but are you ready? In this second feature of a series of excerpts from a recent...
Why co-creation is increasingly becoming the secret to successful service delivery design
Innovation through co-creation FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics...
Is Your Org in Tune With Customer Expectations? Probably Not—and We’ll Explain Why
Is Your Org in Tune With Customer Expectations? Probably Not—and We’ll Explain Why In this article, we discuss the findings...
Plotting a Path from Legacy Systems to 3.0
Plotting a Path from Legacy Systems to FSM 3.0 In the last feature from a recent white paper we published...
A personal note of thanks to a true friend to the industry
A personal note of thanks to a true friend to the industry It was my honour to host the inaugural...
Is It Better to Light a Candle Than to Curse the Darkness?
Dave Hart, Managing Partner of Field Service Associates, highlights the importance of benchmarking your business against your competitors to fully understand...
A New Cycle of Disruption and Servitization
What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months,...
Depot Repair: Bringing the Customer Experience Full Circle
Durable goods manufacturers have long played a part in the circular business economy, placing particular emphasis on improving productivity and...
The Metrics of Customer Success
In this final feature from a recent white paper we published in partnership with FieldAware, we discuss if customer satisfaction...
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