AI-Powered CRM: The Journey Customers Actually Want
October 8, 2025
Fred Kao, CEO Twinhead International, the company behind Durabook, the brand for rugged and mobile-optimised laptops and tablets, discusses the...
Prof Dr Shaun West and Kris Oldland discuss entrepreneurialism and reflect on the possiblity to train people on how to...
Prof Dr Shaun West and Kris Oldland reflect on how service businesses have been resilient during tough times over the...
Experts from Aquant, Salesforce, ServiceMax and Syncron give us their perspective on this complex topic.
Prof Dr Shaun West, University of Lucerne, joined us on the Field Service News Digital Symposium and provided his perspective...
Learn how, with a little help from technology, service leaders can increase workforce engagement and prevent "quiet-quitting" in their teams.
Shaun West discusses with Kris Oldland the vital role of co-creation in achieving successful servitization and, how without some level...
Sarah Brettle, Ford, discusses how the automotive industry must meet service demands today while planning for tomorrow as it moves...
Make the decision easy for your CFO and you will get the investment you need The #FSN20 is Field Service...
Learn about the benefits AR-Based remote visual support provides and why manufacturing companies will not survive without it.