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Five Surprises That Could Derail Service Excellence (and How to Avoid Them)
Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so...
The technology stack underpinning Konica Minolta’s remote service strategy
https://youtu.be/qKxFsr83Q80 The technology stack underpinning Konica Minolta's remote service strategy At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr,...
Seven Deadly Sins of Field Service Management: #7 Not Going There!
https://youtu.be/NS2ilkBeaS4 Seven Deadly Sins of Field Service Management: #7 Not Going There! At the December 2023 Copperrberg Service Academy, Ron...
Is hunger to excel a common trait in veterans?
https://youtu.be/g-gTAakhIvk Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within...
Do remote service strategies need to be different depending on the industry vertical they are being deployed into?
https://youtu.be/NArapuCbDYs Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At...
Do we need to do more to attract veterans into field service?
https://youtu.be/KJlWgLR5qtE Do we need to do more to attract veterans into field service? As we continue to face an aging...
Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication
https://youtu.be/XVkEe5MBXeg Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication At the December 2023 Copperrberg Service Academy, Ron...
The importance of connecting with our field service techs
https://www.youtube.com/watch?v=21mqle6b9TE The importance of connecting with our field service techs When we consider that, as an industry, we are facing...
The common threads that have been successful in remote service have followed
https://youtu.be/WVXBheAIWUE The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy,...
Why are so many companies still waiting to take their first steps into digital transformation?
https://youtu.be/9XoPMT-ng9U Why are so many companies still waiting to take their first steps into digital transformation? At the 2023 Copperberg...
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