• About
  • Contact Us
  • Advertise
  • Privacy & Policy
  • Login
Advertisement
  • Home
  • News
    • Field Service
    • Aftermarket
    • Parts
    • Supply Chain
    • AI
    • Asset Management
    • Pricing
    • eCommerce
    • Digital Transformation
  • Events
  • Library
  • Library
  • Subscription
  • Subscribe
No Result
View All Result
  • Home
  • News
    • Field Service
    • Aftermarket
    • Parts
    • Supply Chain
    • AI
    • Asset Management
    • Pricing
    • eCommerce
    • Digital Transformation
  • Events
  • Library
  • Library
  • Subscription
  • Subscribe
No Result
View All Result
No Result
View All Result
Home Feature

Research Analysis: The Changing Face of the Field Service Engineer (Excerpt One)

Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation, ServiceMax from GE Digital explore the findings of an exclusive independent research conducted by Field Service News and sponsored by ServiceMax from GE Digital.

In this excerpt from the full one-hour long webcast, Oldland and Notter discuss both the challenges and opportunities of an ageing workforce within the field service sector and assess whether there is any substance to fears that we are facing an ageing workforce crisis.

Tags: Internet of ThingsIoTKieran NottermillenialsRecruitmentService OperationsServiceMAx
Previous Post

Scheduling software users award Fast Lean Smart UK a Net Promoter Score of 100

Next Post

What are the Must-Have Skills for Modern Field Service Engineers?

Next Post
edit post
What are the Must-Have Skills for Modern Field Service Engineers?

What are the Must-Have Skills for Modern Field Service Engineers?

Stay Connected

  • 23.9k Followers
  • 99 Subscribers
  • Followers
  • Subscribers
  • Trending
  • Comments
  • Latest
edit post
The Challenges of Globalization and Centralization

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

October 16, 2025
edit post
Keeping Cancer Treatment Systems Treating

Spare Parts After Hours 24: Thibaut Van den Berghe, Katoen Natie

July 4, 2024
edit post

Where is the Return on Investment when it comes to remote service strategies?

March 14, 2024
edit post
The Big Discussion: Artificial Intelligence and Field Service (part three)

Field Service Forum After Hours 24: Aymen Gatri, Aftermarket and Service Expert

August 15, 2024
edit post
Topcon Positioning Has Announced Its MC-Max Machine Control Solution.

Topcon Positioning Has Announced Its MC-Max Machine Control Solution.

edit post

Beyond the Data: Benchmarking the New Normal from Year Zero

edit post
Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021)

Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021)

edit post
Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021)

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021)

edit post
The Challenges of Globalization and Centralization

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

October 16, 2025
edit post
Ecosystem to Deliver Services

Breaking CRM Silos: How Enterprise-Wide Intelligence Drives Growth

October 13, 2025
edit post
Plotting a Path from Legacy Systems to 3.0

AI-Powered CRM: The Journey Customers Actually Want

October 8, 2025
edit post
Are we now seeing customer acceptance of remote service?

Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment

September 11, 2025

Recent News

edit post
The Challenges of Globalization and Centralization

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

October 16, 2025
edit post
Ecosystem to Deliver Services

Breaking CRM Silos: How Enterprise-Wide Intelligence Drives Growth

October 13, 2025
edit post
Plotting a Path from Legacy Systems to 3.0

AI-Powered CRM: The Journey Customers Actually Want

October 8, 2025
edit post
Are we now seeing customer acceptance of remote service?

Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment

September 11, 2025

Brought to you by

Fieldservicenews

Turning knowledge into action for the manufacturing industry.

Follow Us

Browse by Category

  • Aftermarket
  • AI
  • Asset Management
  • Digital Transformation
  • eCommerce
  • Field Service
  • Parts
  • Pricing
  • Supply Chain

Newsletter

  • About
  • Advertise
  • Privacy & Policy
  • Contact Us

© 2026 Field Service News by Copperberg AB | All rights reserved

Ok

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

No Result
View All Result
  • #FSN20
  • A Unique Field Service Event To Empower Field Service Leaders
  • About Us
  • Account
  • Activate
  • Activity Feed
  • Affiliate Terms of Use
  • All Auctions
  • Can Centralized Decentralization Unlock Your Field Service Gains? – FREE VIDEO
  • Cart
  • Checkout
  • Contact Us
  • Courses
  • Dashboard
  • DEMO 24/25 Partner Portal
  • Digital Transformation
  • Discover Today How Sustainability and Field Service Align: EXCLUSIVE Video
  • Discover today why field service and fleet management must be aligned better: FREE Video
  • Documents
  • Dual-Asset-Full-Service Campaign
  • E2E Service 24/25 Campaign Information
  • Edit
  • Empower Your Field Service Management Team To Think Big
  • Empower Your Field Service Team To Unlock Revenue Generation
  • European Field Service Awards
  • European Field Service Awards – 2021 Winners
  • European Field Service Awards – 2022 Winners
  • European Field Service Awards – Nominations
  • Events
    • Categories
    • Locations
    • My Bookings
    • Tags
  • Expired Auctions
  • Field Service and Fleet Management: FREE Research Report
  • Field Service News Home (old version)
  • Field Service News Live
  • Field Service News Masterclass Series: Supercharging Revenue Generation Through the Field Service Team
  • Field Service Solutions Theatre: Get Free Access To Great Presentations
  • Forums
  • Forums
  • FSM Technology
  • FSN Education
  • FSN Premium: COVID Recovery & New Normal
  • FSN Premium: Digital Transformation
  • FSN Premium: Field Service Management Technology
  • FSN Premium: FSN Research
  • FSN Premium: Managing a Field Workforce
  • FSN Premium: Remote Service
  • FSN Premium: Servitization and Advanced Service Design
  • FSN Premium: Think Tank Sessions
  • FSN PRO: The Essential Resource for Field Service Managers (Mobile)
  • FSN Research
  • Future Auctions
  • Gateway to Your Company’s Partnership Campaigns Page
  • Gateway to Your FSN Teams Knowledge Hub Page
  • Gateway to Your FSN Teams Knowledge Hub Page – Copy
  • Groups
  • Home 1
  • Home 2
  • Home 2 Latest
  • Home 3
  • Home 4
  • Home 5
  • Home 6
  • Home Unused
  • How will your service organisation handle a global recession? FREE VIDEO
  • Is your organisations knowledge transfer effective enough for the future? FREE VIDEO
  • Leadership
  • Learn to Unlock Field Service Excellence with Gen-AI – FREE PAPER
  • Live Auctions
  • Log In
  • Members
  • Monthly Resource Selection
  • My account
  • My Bookmarks
  • My Notes
  • News – unused
  • Optimize My Day – Press Partner Portal
  • Order Completed
  • Order Received
  • Payment
  • Personal Activity Feed
  • Photos
  • Premium Resource Library
  • Privacy Policy
  • Register
  • Registration
  • Registration Success
  • Service Operations
  • ServiceNow 2023 Campaign Information
  • ServiceNow 24/25 Campaign Information
  • Servitization & Advanced Service Design
  • Servitization? Discover Critical Trends To Help You Prepare. FREE VIDEO
  • Servitization’s Hidden Secrets Revealed: Download Now for Success!
  • Servitization’s Hidden Secrets Revealed: Part Two – Practical Steps to Success!
  • Share Amazing Content. Make Money. Pretty Awesome huh?
  • Shop
  • Sponsorship and Partner Programs
  • Submit a direct referral
  • Subscribe Newsletter
  • Subscription
  • Subscription Levels
  • Syncron 24/25 Partner Portal
  • Syncron Campaign Page 2025
  • Syncron Campaign Portal 2025
  • Templates
    • Contact
    • Error 404
    • Full Width
  • Terms of Service
  • Test global widget
  • Test Homepage
  • Test page for form
  • Testing page
  • Thank You
  • Thank you for participating in FSN Research
  • The Field Service Expo
  • The Rich Insight & Field Service Leaders Need
  • Think Tank Sessions
  • This Week’s Digest
  • This Week’s Digest (Members)
  • Tickets Checkout
  • TOMRA Knowledge Swarm Notes
  • Uncovering The Hidden Depths Of Field Service Customer Value
  • Understand the tech to empower your field service techs – FREE VIDEO
  • Understanding Why Your Digital Transformation Project Is Failing: Exclusive Video
  • Unlock Centralized & Decentralized Harmony In Your Field Service – FREE PAPER
  • Unlock The Secrets of Field Service Benchmarking: FREE Video
  • User Bookmark Dashboard
  • User Bookmark Dashboard
  • User Bookmark Dashboard
  • Vendavo page vers2
  • Video-Interview-Full-Service Campaign
  • Videos
  • White Paper Full-Service Campaign
  • You’ve hit the weekly access limit
  • Your Account Information
    • Cancel Subscription
    • Complete the form below and access your FSN membership instantly
    • Invitation Page
    • Subscription Confirmation (FSN FREE)
    • Subscription Confirmation (FSN PRO Annual)
    • Subscription Confirmation (FSN PRO monthly)
    • Subscription Confirmation (FSN PRO+ annual)
    • Subscription Confirmation (FSN PRO+ monthly)
    • Subscription Confirmation (FSN Teams Expanded)
    • Subscription Confirmation (FSN Teams Standard)
    • Subscription Tiers
    • Update Your Profile
    • Your Invoices
    • Your Payment Information
  • Your affiliation account is registered
  • Your personal discussion sessions calendar
  • Your Personal Hub (FSN FREE)
  • Your Personal Hub (FSN PRO Partner)
  • Your Personal Hub (FSN PRO PLUS)
  • Your Personal Hub (FSN PRO Teams)
  • Your Personal Hub (FSN PRO)
  • Your Personal Hub (FSN PRO+ Affiliate)
  • Your Personal Hub (FSN PRO+ Partner)
  • Your Personal Hub (FSN PRO+ Teams)
  • Your Personal Learning Hub
  • Your registration is confirmed

© 2026 Field Service News by Copperberg AB | All rights reserved