White Paper: Solving the Field Service Skill Gap with Artificial Intelligence (2020)
Field service teams are in flux. The existing drain to the workforce brought on by a deluge of retiring Baby Boomers combined with an unsteady economy is creating unprecedented service and performance challenges.
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According to 2018 global research by Manpower Group, skilled trade positions, particularly technicians and engineering roles, are the hardest to fill.
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This insightful white paper, written by Aquant, details the solutions being found to fill the Field Service skill gap with Artificial Intelligence.Â
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This paper contains four key sections:
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- Where are the service pros?
- Don’t let knowledge leave with your employers
- Current knowledge transfer practices aren’t working
- Uncover existing data to fill the gaps
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