The Field Service News Think Tank Sessions are a unique project where we bring together an intimate group of senior field service management professionals and pick apart some of the pressing issues facing the global field service industry in an intimate setting where detailed discussion and debate can flourish.

The topics are varied, in-depth and full of insight and Field Service News is proud to facilitate these sessions and share with our audience the learnings from these collaborations – which we present to you verbatim to ensure the insight from each panel of industry leaders comes to you undiluted and in its essential form.

In this Think Tank we take a deeper dive into GDPR to look at how is it affecting businesses in the Field Service Sector.

Some of the talking points we looked at within the discussion are:

• What are the European Rules on GDPR and are there variations between countries
• Where can the data be stored and subsequently used
• Are there any countries blacklisted for data
• How do you explain support service to non technical people
• How can the risk be mitigated
• Interacting with technology to ensure compliance

There are many nuanced talking points within this complex discussion, many different viewpoints and equally compelling perspectives. In short, it is the perfect topic for discussion for the Field Service News Think Tank sessions, where we allow our members to push each other’s thinking as we work towards some common understandings.

In this iteration of the Field Service News Think Tank Sessions, we were joined by service leaders from across Europe to give us their insights into all of these critical topics.

As always, the level of insight that came from allowing the group to speak freely behind closed doors was exceptional. In this Executive Briefing report, we have tried to distil some of that excellent conversation into a series of salient takeaways to share with the broader industry. I am sure there will be food for thought for all service leaders within the report.

share with the broader industry.

This exclusive Field Service News executive briefing is available for FSN PRO subscribers. If you are yet to subscribe to FSN PRO, you can do so now in less than a minute and access this paper and all other exclusive content for just £45/month.