At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica Minolta, North America, shared how they were developing and adapting to a world of remote service, including outlining the approach they have taken, the tools they are using and how they are shifting to a remote-first approach across both their internal and third-party workforces.

In this excerpt from that full discussion, Sanchez maps out the technology stack that Konica Minolta has deployed to enable them to fully embrace a remote-service first approach, including using ServiceNow as a central system of information and their own tool AIRe-Link to provide augmented reality solutions.