At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica Minolta, North America, shared how they were developing and adapting to a world of remote service, including outlining the approach they have taken, the tools they are using and how they are shifting to a remote-first approach across both their internal and third-party workforces.

In this excerpt from that full discussion, the two discuss the organizational structure that Konica Minolta has developed and how this has enabled remote service to be positioned as an integral part of their service operations across the multiple different sectors they serve.