At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen, Kris Oldland, Editor-in-Chief of Field Service News, caught up with Coresystems CEO Jean Thomas Celette (JT) to get a debrief from the many conversations with senior global field service and aftermarket leaders that were in attendance.

In this excerpt from the full discussion, the two discuss how while many field service leaders are very much aware of how they need to embrace digital transformation and tools such as AI to overcome the challenges we face as an industry, such as an aging workforce crisis, many are still struggling to join the dots and achieve their goals.