Tag: Digitalisation

What are the key themes that will impact the field service sector in the coming years? In a changing world ...

What does the introduction of remote-first mean for service operations? Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join ...

Prioritizing digital transformation projects The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant ...

What are the most significant ways in which customer expectations are changing? In a changing world of operations and technology, ...

Why Konica Minolta decided to turn AIRe Link into a commercially available tool Konica Minolta's Ged Cranny, Zdenek Vrbka and ...

The pandemic answered a lot of questions in terms of technology in our industry In a changing world of operations ...

What are the key criteria for a remote service engineer? Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join ...

The most significant change to service process in the last 18 months In a changing world of operations and technology, ...

The fundamental principles that must be applied to driving remote service adoption Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo ...

Will remote-first as a default become the prevalent means of delivering service? Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo ...