At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr. Vice President, Global Customer Service, shared what he sees as the seven deadly sins that can hold field service leaders back from excelling in their roles in a great conversation with Kris Oldland, Editor-in-Chief, Field Service News…

In this excerpt from that full discussion, we look at the last of these seven deadly sins, ‘not going on site visits.’ Here, Ron outlines why, despite the often hectic and full-tilt nature of field service management, we absolutely have to find time for site visits and ride along as they provide invaluable opportunities to see issues from the engineers’ and customers’ perspectives.