At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr. Vice President, Global Customer Service, shared what he sees as the seven deadly sins that can hold field service leaders back from excelling in their roles in a great conversation with Kris Oldland, Editor-in-Chief, Field Service News…

In this excerpt from that full discussion, we look at the fifth of these seven deadly sins, ‘not being data-driven.’ As Ron explains, often, when we look at service operations as a whole, we apply a data-driven approach, but how do we let that into other aspects of our management performance?