At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr. Vice President, Global Customer Service, shared what he sees as the seven deadly sins that can hold field service leaders back from excelling in their roles in a great conversation with Kris Oldland, Editor-in-Chief, Field Service News…

Here in this excerpt from that full discussion, we look at the first of these seven deadly sins, ‘not developing a growth mindset’ as Ron explains why this is a pitfall so many field service leaders can fall into, why it is crucial to fall into this trap and how we can avoid doing so.