Interview: The tech to empower our field techs ft. Ben Baum, Durabook

Kris Oldland, Editor-in-Chief of Field Service News, welcomes Ben Baum, VP of Americas, Durabook, to the Field Service News Digital Symposium to offer his expert insight into the latest innovations in rugged computing devices.

As we continue to drive deeper into an era of digital transformation, the tools we empower our field service engineers with become ever more important. We need to make sure the computing devices they use as a critical part of their daily workflow are up to the task both in terms of speed and efficiency of their processing power but also are reliable and durable enough to meet the demands of day-to-day life in the field. 

With our industry in a key period of flux, it is vital that you as a service leader understand the key trends in mobile computing to make informed decisions when selecting the right devices for your field service team and Baum, with his extensive resume in this area provides a score of insight to help you do just that. 

In a wide-ranging discussion, the two discuss:

• Are you buying technology or working with a technology partner?
• Can the devices we give our field techs help us meet sustainability goals?
• The trade between rugged and CPU no longer exists
• What type of customization options can we expect from rugged manufacturers?
• Defending the additional costs of rugged devices
• And much, much, more. 

This exceptional discussion is packed full of insights from two key thinkers in our industry and is essential viewing for any field service leader. The full-length, insight-packed discussion is currently available on our forever-free subscription FSN FREE.

This is only made possible thanks to the fantastic support of our partner on this discussion, Durabook – so we would like to thank them for helping drive industry intelligence and excellence.