In October 2022 Field Service News hosted the second annual European Field Service Awards to celebrate the ingenuity and excellence of our industry. In it’s second year the EFSA received an incredible number of high quality submissions…

Service leaders submitted several excellent nominations in the Pioneers of the Year category, but it was Amey that stood out from the competition.

As a follow-up to their acknowledgment at the European Field Service Awards this year, Kris Oldland, Editor-in-Chief of Field Service News, spoke with David Smith, formerly Group Digital Transformation Director at Amey, about their digital transformation journey, which encompassed multiple systems and yielded exceptional results.

It was an insightful conversation about Amey’s digital transformation journey and the benefits and challenges of implementing digital transformation in the field service sector.

Topics covered in this 25-minute discussion:

• The challenge of aligning different technologies into one digital transformation project
• How digital transformation can drive sustainability in the field service sector
• When data is being utilized across different applications, you need a single source of truth
• The positive impact of digital transformation
• Why many organizations are not getting the expected value out of digital transformation