At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica Minolta, North America, shared how they were developing and adapting to a world of remote service, including outlining the approach they have taken, the tools they are using and how they are shifting to a remote-first approach across both their internal and third-party workforces.

In this excerpt from that full discussion, Sanchez outlines whether the approach for remote service needs to be different when applied within different industry verticals – with Konica Minolta sitting across a number of different verticals and Sanchez having broad experience in service in general, he is expertly positioned to provide insight into this important question.