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Home TOMRA NOTES

Clinten – From Product to Service – ft. Shaun West

Selling solutions and not just parts and labor

Having value-based pricing, taking risk away for customers

Best to amortize the full customer experience

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Video Essay: Navigating Economic Challenges with Strategic Field Service Investments
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Understanding Leadership during a crisis

Video Essay: Navigating Economic Challenges with Strategic Field Service Investments

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The Challenges of Globalization and Centralization

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

October 16, 2025
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Keeping Cancer Treatment Systems Treating

Spare Parts After Hours 24: Thibaut Van den Berghe, Katoen Natie

July 4, 2024
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Where is the Return on Investment when it comes to remote service strategies?

March 14, 2024
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The Big Discussion: Artificial Intelligence and Field Service (part three)

Field Service Forum After Hours 24: Aymen Gatri, Aftermarket and Service Expert

August 15, 2024
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Topcon Positioning Has Announced Its MC-Max Machine Control Solution.

Topcon Positioning Has Announced Its MC-Max Machine Control Solution.

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Beyond the Data: Benchmarking the New Normal from Year Zero

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Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021)

Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021)

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Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021)

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021)

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The Challenges of Globalization and Centralization

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

October 16, 2025
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Ecosystem to Deliver Services

Breaking CRM Silos: How Enterprise-Wide Intelligence Drives Growth

October 13, 2025
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Plotting a Path from Legacy Systems to 3.0

AI-Powered CRM: The Journey Customers Actually Want

October 8, 2025
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Are we now seeing customer acceptance of remote service?

Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment

September 11, 2025

Recent News

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The Challenges of Globalization and Centralization

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

October 16, 2025
edit post
Ecosystem to Deliver Services

Breaking CRM Silos: How Enterprise-Wide Intelligence Drives Growth

October 13, 2025
edit post
Plotting a Path from Legacy Systems to 3.0

AI-Powered CRM: The Journey Customers Actually Want

October 8, 2025
edit post
Are we now seeing customer acceptance of remote service?

Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment

September 11, 2025

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