Service Strategy
White Paper: The Circular Economy & Servitization – Two Trends That Will Redefine Field Service?
In the latest FSN white paper, in partnership with Syncron, we explore tthe relationship between the circular economy and servitization...
Challenges in Establishing Effective Knowledge Transfer Systems for Field Service Teams
In this feature from a recent white paper, published in partnership with Gomocha, we discuss challenges service organizations face regarding...
How Data Is Essential When Building The Trust Needed For Servitization
We Discuss How Data Is The Critical Element To Allow Field Service Companies To Establish The Trust Needed To Drive...
Knowledge Transfer in Field Service Management: Challenges and Opportunities
What are the challenges and opportunities offered by knowledge transfer in field service management? We discuss the topic in-depth in...
Did the pandemic kill servitization or make it inevitable?
Emanuel Folle and Max Dinser, HSO, explore the year-on-year data comparison to see if the pandemic has slowed the progress...
Build a Resilient Aftermarket Service Business
Dave Hart of Field Service Associates, discusses insights from Syncron's recent study with data from 500 service and supply chain...
Who is driving the move towards servitization within most organisations?
We Reflect On Data That Indicates That In Most Scenarios It Is Senior Leadership That Are Driving The Shift To...
The Importance of SLAs in Field Service: Ensuring Profitability, Sustainability, and Extended Service Offerings through Technology
Michael Blumberg explores the importance of SLAs in field service, discusses the challenges of maintaining healthy profit margins and pricing,...
New Syncron Research Shows the Current State of Aftermarket Service and Opportunities for Optimization
Recent Syncron study, a comprehensive analysis of aftermarket service today, includes data and insights from 500 service and supply chain...
The need to remove business silos to establish effective servitization
Max Dinser and Emanuel Folle, HSO, discuss the importance of removing barriers between business silos in order to effictively deliver...
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