Service Strategy

The Power of Personalization in Field Service: Leveraging Data to Enhance Customer Loyalty We explore how personalization, driven by data...

Leveraging Data to Drive Personalization in B2B eCommerce Personalization has become essential in B2B eCommerce, enabling businesses to enhance customer...

Modernizing IT Infrastructure: The Foundation of Servitization in Aftermarket Services In this article, we explore how cloud computing, edge computing,...

The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior...

Transforming Pricing Strategies in Manufacturing with AI, Machine Learning, and Big Data AI, machine learning, and big data are reshaping...

Empowering Customers Through Self-Service: Insights for Field Service Organizations For today’s field service organizations (FSOs), giving customers control with self-service...

As part of our FSN10 anniversary celebrations we revisit this great article authored by industry veteran Nick Frank

The Service Revolution Academy invites senior business leaders to join the "Transforming Your Work: AI Driven Growth" webinar with Kane...

Rethinking Industrial Pricing for Sustainable Profitability Kris Oldland, Editor-in-Chief, reflects on the recent Copperberg White Paper, Checkmate: Winning Strategies for...

https://www.youtube.com/watch?v=euIGHCsGQ-c eConnect After Hours 24: Olivier Gill, Exclusive Networks Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of...