Service Strategy
Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
Just How Big is Big Data for Field Service Operations?
Too Big? Big Enough? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by...
Why Digitalisation Further Emphasises the Importance of Outside-In Thinking
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of...
The Close Relationship Between Servitization and Digitalisation
Digital, meet service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr....
Conflict and Resolution Around Data Ownership
Who owns what data when? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium...
Echoes Across Servitization and Digitalisation
Digitalization and Servitization must be truly aligned Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News...
Distilling the Learning of Servitization from Recent Academic Studies
Academia and industry must drive each other towards excellence Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field...
Digitalisation and Rethinking Field Service Delivery
Rethinking service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris...
The Evolution of Quality Service
Can you sustain continuous improvement in service standards? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service...
How the Role of the Service Engineer Can Evolve and Adapt to the Rapid Changes in Service Delivery
How will the role of the field engineer evolve? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field...
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